Service Agreements
What is a Service Agreement?
A Service Agreement is a written agreement between Side by Side Support Co Pty Ltd and a participant (or their nominee) that outlines how support will be delivered.
It explains:
The type of support provided
Roles and responsibilities
Pricing and billing arrangements
Cancellation terms
How the agreement can be changed or ended
Service Agreements support transparency, choice, and clarity, and are used in line with NDIS expectations and participant rights.
Our Service Agreements
We provide tailored Service Agreements depending on the type of support being delivered:
NDIS Support Work
For participants receiving practical, hands-on assistance with daily living, community access, and capacity-building supports.
Psychosocial Recovery Coaching
For participants receiving recovery-oriented support focused on building confidence, skills, and independence over time (where funded or by private arrangement).
Each agreement is personalised to reflect the participant’s goals, funding arrangements, and support needs.
Before Starting Services
Before services begin, we will:
Talk through the Service Agreement with you
Explain how supports will be delivered
Confirm pricing in line with the NDIS Price Guide (where applicable)
Ensure the agreement reflects your goals, preferences, and funding
Answer any questions you may have
Provide time for you to review the document with a trusted person if you wish
Service Agreements are signed electronically prior to commencement of services.
Changes to Your Agreement
Service Agreements can be updated at any time by mutual agreement if:
Your goals change
Your funding changes
Your circumstances change
The level of support required changes
We aim to keep agreements flexible and responsive to real-life needs.
Ending an Agreement
Either party may end a Service Agreement with written notice in accordance with the terms outlined in the document.
Participants may choose another provider at any time.
There are no exit fees.
Related Policies
For further information about how we manage personal information, feedback, or complaints, please refer to:
Ready to Get Started?
If you would like to discuss supports or request a Service Agreement, please:
We’re happy to talk through your situation and help you understand what support might be a good fit.