Feedback & Complaints

We welcome feedback and take concerns seriously. Our aim is to resolve issues fairly, respectfully, and as quickly as possible.

How to provide feedback or raise a concern

If you have feedback or a complaint about our services, please contact us directly:

📧 admin@sidebysidesupports.com.au
📞 0400 191 166

We will:

• Acknowledge your concern

• Listen respectfully to your experience

• Work with you to resolve the issue

If you’re not satisfied

If you are not satisfied with the outcome, you may contact the NDIS Quality and Safeguards Commission for independent support.

Raising a concern will not affect your access to supports.