Privacy Policy

Side by Side Support Co Pty Ltd is committed to protecting your privacy and handling personal information respectfully, securely, and in line with our legal and ethical obligations.

What information we collect

We may collect personal information, including:

• Name and contact details

• NDIS number (where relevant)

  • Information relevant to providing Support Work or Psychosocial Recovery Coaching

• Information provided through referral forms, contact forms, or other communications

We only collect personal information that is necessary to assess referrals, deliver services, or meet legal and regulatory obligations.

How we use personal information

Personal information may be used to:

• Assess and respond to referrals and enquiries

• Deliver agreed services

• Communicate with participants, nominees, families, and referrers

• Liaise with plan managers and other services where consent has been provided

• Meet legal, regulatory, and record-keeping requirements

How information is stored

We take reasonable steps to ensure personal information is:

• Stored securely

• Protected from unauthorised access, misuse, or disclosure

• Accessed only by authorised people

Information submitted through our website (including referral and contact forms) is stored securely and handled in accordance with this policy.

Personal information is retained only for as long as required to provide services or to meet legal and record-keeping obligations.

Sharing information

We do not share personal information unless:

• It is required to deliver the agreed services

• We have consent from the participant or their authorised representative

• It is required or authorised by law

Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond to requests in a reasonable timeframe.

Contact

For privacy enquiries or concerns, please contact:

Side by Side Support Co Pty Ltd
📧 admin@sidebysidesupports.com.au
📞 0400 191 166